Frequently

Asked

Questions

The only details we display about you (project poster) on Translator Town´s web site are the following:

• Your firstname and last name
• Your country

However, when you reply to a bid that a translator (or a translation agency) has placed your email address will be available to the translator (or the translation agency)

Click on the ´post a project´ tab in the main navigation bar and follow the instructions

The translators or translation agencies that have the same languages as your project´s languages will get notified by email about your project

When a translator/translation agency bids on your project you will be sent an email to your registered email address

To accept a bid (or reply to a bid) you need to login to ´My Admin´ page, go to ´My Posted Projects´ page
Choose the relevant project and click on the ´view bids´ button to view all bids for the chosen project
Under the ´Accept or Reject Bid´ column on ´View Bids´ page you will see links for each bid
Click on the ´accept or reject bid´ link of the bid that you would like to accept and follow the instructions

When you accept a bid (or reply to a bid) your message along with your contact details (email address) will
be sent by email to the translator/translation agency that has submitted the bid
Also, the translator´s/translation agency´s contact details will be sent to your registered email address

To decline a bid (or close a bid) you need to login to ´My Admin´ page, go to ´My Posted Projects´ page
Choose the relevant project and click on the ´view bids´ button to view all bids for the chosen project
Under the ´Accept or Reject Bid´ column on ´View Bids´ page you will see links for each bid
Click on the ´accept or reject bid´ link of the bid that you would like to decline and follow the instructions

To provide feedback on a translator/translation agency you need to login to ´My Admin´ page, then go to ´My Posted Projects´ page
On ´My Posted Projects´ page you will see all your posted projects listed
Click on the ´view bids´ button of the relevant project to view all bids
Under the ´Bid Status´ column of each bid there is a ´provide feedback on translator´ link
Click on the ´provide feedback on translator´ link and follow the instructions
(* If the status of a bid is not ´replied´ then the ´provide feedback on translator´ link will not be displayed)

If you wish to close your project and stop receiving bids you need to login to ´My Admin´ page, go to ´My Posted Projects´ page
You will see all your posted projects listed, choose the project you wish to close and click on the ´close´ button under the ´Close Project´ column

The payment method is negotiated between you (the project poster) and the translator/translation agency
We (Translators Town) only provide the web service online as a communication interface between the project poster and the translator/translation agency
We are not responsible for any financial matters between the project poster and the translator/translation agency

Almost everything you have entered about yourself, your certificates, your education, your employment references and your tools will be available to users of Translator Town´s web site
However, the following details will not be available to users of Translator Town´s web site:

• Your email address (will only be available to project posters that have responded to your bids)
• Your telephone number (will only be available to project posters that have responded to your bids)
• Your mobile number (will only be available to project posters that have responded to your bids)
• Your fax number (will only be available to project posters that have responded to your bids)
• Your post code
• Your address line 1
• Your address line 2
• Your county
• Your city

First you must have registered with us either as a translator or as a translation agency
After the registration process click on the ´Browse Projects´ link in the main navigation bar
Find the project you would like to bid on, click on the ´place a bid´ button and follow the instructions

• If the status of your bid is ´replied´ it means that the project poster has shown interest in your bid and replied to your bid
• If the status of your bid is ´pending´ it means that your bid is still pending and waiting for a reply from the project poster
• If the status of your bid is ´closed´ it means that the project poster did not accept your bid
• If the status of your bid is ´expired´ it means that your bid is no longer valid since the project has been closed
  All ´pending´ bids become ´expired´ when the project is closed
  An ´expired´ bid is technically the same as a ´closed´ bid

When a project poster replies to your bid the system will send the project´s posters contact details along with the project poster´s message to your email address
The system will also send your (translator/translation agency) contact details to the project poster
It is left to the project poster and you whether to proceed with the project or not

You can only provide feedback when the status of your bid is ´replied´
To provide feedback on a project poster you need to login to ´My Admin´ page, then go to ´My Bids´ page
On ´My Bids´ page you will see all your bids listed
Under the ´Bid Status´ column of each bid there is a ´provide feedback on project poster´ link
Click on the ´provide feedback on project poster´ link and follow the instructions
(* If the status of a bid is not ´replied´ then the ´provide feedback on project poster´ link will not be displayed)
(* If you have already deleted the bid then you cannot provide feedback on the project poster)

The payment method is negotiated between you (translator/translation agency) and the project poster
We (Translators Town) only provide the web service online as a communication interface between the project poster and the translator/translation agency
We are not responsible for any financial matters between the project poster and the translator/translation agency